Asked Frequently
What do I do if I forgot my log in information?
If you cannot remember your username or your password, please contact us by live chat, emailing [email protected] , or by calling one of our staff at +1-855-940-4286 +44-808-281-2460 and we will be happy to assist you.
Am I able to cancel my subscription?
You can terminate your membership at any time by contacting one of our customer service representatives. Please contact us by live chat, emailing [email protected] , or by calling one of our staff at +1-855-940-4286 +44-808-281-2460 and we will be happy to assist you.
Our Customer Service Support Team is designed to assist our customers with issues regarding the use of different websites. We are available 6:00am to 6:00pm, Monday to Sunday, PST. The team is created to assist with issues of billing issues, service inquiries, and technical support. Additionally, the Customer Service Support Team can help with membership subscription issues.
Am I being charged for my trial membership?
When a user accepts a trial membership, that user will not be charged unless their trial period lapses. Some banks may put a brief hold on your trial membership funds as a "pre-authorization". When a user cancels within the time of the trial, their "pre-authorized" funds get "released" back into their account. Your bank’s website FAQ or one of their representatives would have specific details regarding their policies relating to pre-authorized charges.
Why is my login information not letting me sign in?
Your username and password may not be letting you log in for several reasons. Usually, this is due to human error, and can be remedied quickly. It is important to note that passwords and usernames are case sensitive. Please confirm that your caps lock or num lock is not on and re-enter your information.
Additionally, technical issues such as webpage caches might be causing a problem. To clear your cookies, browsing history, and temporary internet files, simply go to your internet browser, click ‘Tools’, and find your Browsing History. This is usually found on the tool bar of your browser but may differ for different systems. Delete your internet history and your Temporary internet files as these can sometimes block sign in functions.
Sometimes the link you used to access the log in page has become inactive. To make sure this isn’t the reason for a failed log in, completely close the browser and re-open a brand new window and reattempt to log in.
My credit card keeps getting declined and I don’t know why?
There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-855-940-4286 +44-808-281-2460 or send us an email at [email protected]. You can always check with your financial institution as well to see if there is a problem with the card.
Can others see my personal information?
No. Your privacy is protected and other users will not be able to see your personal information. If you would like more information about our privacy policy, give us a call at +1-855-940-4286 +44-808-281-2460 or send us an email at [email protected].